SpillConsult provides a 24/7 telephone number which mobilises a Relative Response Team to deal with calls from concerned members of the public or friends and family of staff involved in an emergency.
The Relative Response Team consists of a Relative Response Team Leader and a number of Responders (numbers to be established between SpillConsult and client).
Call handlers are qualified to carry out the main functions of the Relative Response Team as per the Emergency Preparedness Offshore Liaison (EPOL) Guidelines with key responsibilities being:-
- To establish key information about the person they are talking about;
- To establish a single point of contact relating to an individual;
- To support families who have been affected by an emergency by telephone until the company can make contact with them direct.
Need more information?
Call our team on
+44 (0) 1224 460 930